Replace your phone system with Microsoft Teams.
Full Teams Phone deployment including Direct Routing, Calling Plans, and number porting. Your existing numbers moved to Teams with zero downtime. Staff making and receiving calls in Teams from day one.
3 wks
typical deployment time for a full Teams Phone rollout
35%
average reduction in telecoms costs after Teams Phone adoption
Zero
downtime target for number porting and cutover
UK-wide
deployment capability across all regions
Teams Phone configured properly from the start.
Direct Routing Configuration
Session Border Controllers configured and certified for Microsoft Teams. Your existing SIP trunks connected to Teams so you keep your numbers and carrier contracts while gaining full Teams Phone functionality.
Microsoft Calling Plans
Microsoft Calling Plans provisioned where Direct Routing is not required. Licensing assessed and assigned correctly so every user has the right plan for their calling needs without overspending.
Number Porting and DDI Management
Existing DDI ranges ported to Teams with zero downtime. New numbers provisioned where required. Full DDI management so every user has the right number assigned and working from day one.
Voice Policy and Dial Plan Configuration
Voice routing policies, dial plans, and PSTN usage records configured to match your business requirements. Internal extensions, emergency calling, and international dialling all set up and tested.
Voicemail and Unified Messaging
Cloud voicemail configured for every user. Voicemail transcription enabled. Voicemail-to-email routing set up so messages are never missed. Shared voicemail boxes configured for teams and departments.
Teams Phone Hardware Deployment
Certified Teams Phone desk phones, conference phones, and headsets procured, configured, and deployed. Hardware tested against your network before deployment. User training included.
From assessment to go-live in three weeks.
Licensing and Network Assessment
Existing Microsoft 365 licensing reviewed and gaps identified. Network assessed for Teams Phone readiness including QoS, bandwidth, and firewall configuration. Recommendations provided before any work begins.
Design and Architecture
Teams Phone architecture designed to your requirements. Direct Routing or Calling Plans selected based on your carrier contracts, number requirements, and cost profile. Design documented and approved.
Configuration and Testing
Teams Phone configured in a test environment. Call flows, policies, and routing all tested before any production changes. Issues resolved before go-live so the switchover is clean.
Number Porting and Cutover
Numbers ported on a confirmed date with your carrier. Cutover managed by our team so calls route correctly from the moment porting completes. Rollback plan in place throughout.
User Training and Adoption
All users trained on Teams Phone before go-live. Quick reference guides provided. IT team trained on administration tasks. Adoption tracked in the first 30 days.
Ongoing Management and Support
UK-based support for any issues post go-live. User additions, number changes, and policy updates handled quickly. Monthly reporting on call quality and usage.
Teams Phone deployed across the UK.
Challenge: A Birmingham law firm had an ageing on-premise PBX with expensive maintenance contracts and no remote working capability. Partners needed to take client calls from home without giving out personal numbers.
Outcome: Teams Phone deployed via Direct Routing in three weeks. All partners and fee earners on Teams Phone. PBX decommissioned. Annual saving of 28,000 pounds on maintenance and line rental.
Challenge: A Leeds accountancy practice needed to consolidate three office phone systems onto a single platform following a merger. Each office had different carriers and different number ranges.
Outcome: Single Teams Phone platform deployed across all three offices. All numbers ported and retained. Inter-office calls free. Monthly telecoms spend reduced by 38%.
Challenge: A London financial services firm needed to replace their hosted VoIP system with a solution that integrated with Microsoft 365 and supported their compliance recording requirements.
Outcome: Teams Phone with Direct Routing deployed. Compliance recording integrated. Full Microsoft 365 integration achieved. Compliance requirements satisfied from day one.
Ready to replace your phone system with Teams?
We will audit your current telecoms setup and show you exactly what Teams Phone would cost. Most UK businesses save money and get a better system at the same time. Free assessment, no obligation.