IT support that actually works. Not just a break-fix shop.
Traditional IT providers are reactive. They wait for your systems to break, then charge you by the hour to fix them. IPFour is different. We monitor, prevent, and plan so problems never happen in the first place.
See How We Can HelpThe difference between break-fix and prevention.
| Capability | Traditional Providers | IPFour |
|---|---|---|
| Response time | 24 to 72 hours | 4-hour guarantee |
| Monitoring | Wait for issues | 24/7 proactive alerts |
| Cyber protection | Basic antivirus | Multi-layered security |
| Cost model | Unpredictable bills | Fixed monthly fee |
| Local team | Offshore call centre | Lancashire-based engineers |
Six pillars that define how we work.
4-Hour Response Guarantee
When something goes wrong, every minute costs money. Our guaranteed 4-hour response means your business is never left waiting. Most issues are resolved same day.
Security-First by Default
Every service we deliver is built with security at its core. Not bolted on afterwards. From day one, your infrastructure is hardened against modern threats.
Lancashire-Based Engineers
Our team is based in Burnley. We know the North West business landscape, we can be on-site quickly, and you will always speak to someone who knows your account.
Cloud-First Architecture
We design for the cloud, not the 1990s. Your infrastructure is modern, scalable, and built to take advantage of AI and automation.
Transparent Pricing
No hidden charges. No per-ticket fees. No surprise invoices. You know exactly what you are paying and what you are getting.
Dedicated Account Manager
Every client gets a named account manager and a team that knows your business. You are not a ticket number.
Industry certifications that prove our commitment to excellence.
Cyber Essentials
NCSC Certified
Microsoft Partner
Solutions Partner
ISO 27001
Information Security
IASME Gold
Cyber Governance
Ready to experience IT support that actually works?
Book a free consultation. We will review your current setup, identify opportunities, and show you how IPFour can transform your IT.