Call recording that satisfies your regulators.
Teams compliance recording configured for FCA, MiFID II, and GDPR requirements. Recordings stored securely with full audit trail and retention policies applied. Evidence pack produced for regulatory review.
FCA
COBS 11.8 compliant recording configuration
MiFID II
Article 16 aligned retention and audit trail
7 yrs
maximum retention period supported
UK-wide
compliance recording deployment capability
Recording configured for your regulatory obligations.
Compliance Recording Policy Configuration
Teams recording policies configured to capture calls and meetings that fall within your regulatory scope. Policy applied by user, group, or tenant. Recording starts automatically without user intervention.
Secure Storage and Retention
Recordings stored securely in Microsoft 365 or a certified third-party compliance platform. Retention periods set to match your regulatory requirements. Recordings immutable and tamper-evident throughout the retention period.
FCA and MiFID II Alignment
Recording configuration aligned to FCA COBS 11.8 and MiFID II Article 16 requirements. Scope, retention periods, and access controls set to satisfy regulatory expectations. Evidence pack produced for auditors.
Audit Trail and eDiscovery
Full audit trail of all recording activity. eDiscovery search configured so recordings can be located and exported quickly in response to regulatory requests or legal proceedings.
GDPR-Compliant Recording Notices
Recording notices configured for inbound and outbound calls. Caller notification scripts and hold messages updated. Privacy notices reviewed to reflect recording activity. GDPR documentation updated.
Quality Assurance Recording
Separate recording policies configured for quality assurance and training purposes. QA recordings stored with shorter retention periods. Supervisor access configured for review and coaching.
From scope assessment to regulatory evidence.
Regulatory Scope Assessment
We review your regulatory obligations and identify which calls and meetings must be recorded. FCA, MiFID II, GDPR, and sector-specific requirements all assessed before configuration begins.
Platform Selection
Recording platform selected based on your regulatory requirements and existing Microsoft 365 configuration. Native Teams recording, Microsoft Purview, or certified third-party platforms all available.
Policy Design and Configuration
Recording policies designed to capture the right calls without capturing calls outside your regulatory scope. Policies configured and tested before any production deployment.
Retention and Storage Configuration
Retention periods configured to match your regulatory requirements. Storage location confirmed and access controls applied. Immutability settings enabled where required.
GDPR and Notice Configuration
Recording notices configured for all affected call flows. Privacy documentation updated. GDPR impact assessment completed and documented.
Testing and Evidence Pack
Recording configuration tested end-to-end. Evidence pack produced showing recording scope, retention periods, access controls, and audit trail capability. Ready for regulatory review.
Compliance recording deployed across UK regulated businesses.
Challenge: A London financial services firm needed to comply with FCA COBS 11.8 recording requirements after moving to Teams Phone. Their previous system had built-in recording but Teams did not.
Outcome: Compliance recording deployed using Microsoft Purview. All in-scope calls recorded automatically. FCA requirements satisfied. Audit trail available for all recorded calls from day one.
Challenge: A Manchester insurance broker needed to record all sales calls for FCA compliance and quality assurance. They needed separate retention periods for compliance and QA recordings.
Outcome: Dual recording policy deployed. Compliance recordings retained for seven years. QA recordings retained for 90 days. Supervisor access configured for QA review. FCA audit passed.
Challenge: An Edinburgh investment manager needed MiFID II-compliant recording for all client-facing calls and meetings. Existing recording solution was not compatible with Teams.
Outcome: MiFID II-compliant recording deployed for all client-facing staff. Retention periods set to five years. eDiscovery configured. Regulatory evidence pack produced and accepted by compliance team.
Compliance recording that satisfies your regulators.
We assess your regulatory obligations, configure recording policies, and produce an evidence pack for your compliance team. Free regulatory scope review, no obligation.