Teams used properly. Not just installed.
Most Teams deployments fail because of people, not technology. IP Four trains your staff on the features that matter to their role, builds a champions network, and measures adoption until Teams is genuinely embedded in how your business works.
Training and adoption that actually sticks.
Role-based training, champions programmes, adoption reporting, and ongoing support. Everything needed to make Teams genuinely embedded in how your business works.
Role-Based Training Sessions
Training sessions designed around how each team uses Teams. Finance, HR, operations, and management all get training relevant to their daily work, not a generic product overview.
Champions Programme
Teams champions identified in each department and given advanced training. Champions become the first point of contact for colleagues, reducing IT support demand and accelerating adoption.
Adoption Reporting and Measurement
Teams usage data analysed to identify which features are being used, which teams are engaged, and where adoption is lagging. Monthly adoption reports provided with recommendations.
Quick Reference Guides
Plain-language quick reference guides written for your specific Teams configuration. Guides cover the features your staff actually use, not every feature in the product.
Change Communication
Internal communications written to explain Teams to staff before, during, and after rollout. Manager briefing packs prepared. FAQ documents produced to address common concerns.
Ongoing Adoption Support
Adoption support provided beyond the initial rollout. New feature communications sent when Microsoft releases updates. Refresher training offered as Teams evolves. Adoption reviewed quarterly.
From low adoption to embedded habits.
Adoption Baseline
We assess current Teams usage, identify which features staff are and are not using, and understand the barriers to adoption. Training needs analysis completed for each department.
Champions Identification
Champions identified in each department with input from managers. Champions briefed on their role. Advanced training scheduled. Champions network established in Teams.
Training Design
Role-based training sessions designed around your Teams configuration. Quick reference guides written. Manager briefing packs prepared. Change communications drafted.
Training Delivery
Training sessions delivered to all staff, either in person or via Teams. Champions trained first so they can support colleagues. Sessions recorded for staff who cannot attend.
Change Communications
Internal communications sent to all staff before and during rollout. Manager briefings delivered. FAQ documents distributed. Champions introduced to their departments.
Adoption Measurement
Teams usage data reviewed monthly. Adoption metrics reported. Departments with low adoption identified and targeted with additional support. Quarterly adoption reviews conducted.
Adoption achieved for Lancashire businesses.
Accountancy Practice, Preston
A 60-person accountancy practice had deployed Teams but staff were still using email for everything. Teams was seen as just another chat tool and adoption was under 20 percent.
Champions programme launched with six champions across three departments. Role-based training delivered. Adoption reached 75 percent within three months. Email volume reduced by 30 percent.
Engineering Firm, Blackburn
A manufacturing firm had deployed Teams for remote working during the pandemic but had never trained staff properly. Engineers were using Teams for calls but nothing else.
Training sessions delivered for engineering, operations, and management teams. Channel structure redesigned around projects. Teams now used for project collaboration, document sharing, and approvals.
Care Provider, Burnley
A care provider needed to train 150 staff across multiple sites on Teams, including staff with limited IT confidence. Standard training approaches had not worked in the past.
Plain-language guides produced with screenshots. Champions trained at each site. Short, practical training sessions delivered on site. Adoption reached 85 percent within six weeks.
Ready to get your team actually using Teams?
Book a free adoption assessment. We will review your current Teams usage, identify the barriers to adoption, and give you a clear plan to get your team using Teams properly.