Data that proves IT is working.
Monthly reports covering ticket volumes, response times, resolution rates, and recurring issues. Clear data designed to show your board and stakeholders exactly what they are getting for their IT investment.
Reporting that gives you real insight.
Every report is designed to be useful, not just comprehensive. Clear data that drives decisions.
Monthly Performance Reports
Detailed monthly reports covering ticket volumes, response times, resolution rates, first-contact resolution, and SLA compliance. Delivered on the first working day of each month.
Response and Resolution Tracking
Every ticket is tracked against its SLA target. Reports show how many tickets met, exceeded, or breached their SLA commitments with full breakdown by priority.
Trend Analysis
Month-on-month trend analysis identifies recurring issues, peak demand periods, and areas where proactive investment could reduce ticket volumes.
User and Department Breakdown
Reports can be broken down by user, department, or site. Useful for identifying teams that need additional training or infrastructure investment.
Executive Summary
A one-page executive summary is included in every report, designed to be shared with your board or senior leadership team without technical jargon.
Custom Reporting
Need specific metrics for a compliance audit, insurance renewal, or board presentation? Custom reports can be produced on request.
From data collection to continuous improvement.
A structured reporting cycle that turns data into insight and insight into action.
Data Collection
All ticket data, response times, and resolution outcomes are automatically captured throughout the month.
Analysis
Data is analysed for trends, SLA compliance, recurring issues, and areas for improvement.
Report Generation
Monthly report generated including all metrics, trend analysis, and executive summary.
Review Meeting
Optional monthly review meeting to walk through the report, discuss findings, and agree actions.
Action Planning
Any recurring issues or SLA breaches are addressed with a documented action plan and timeline.
Continuous Improvement
Actions are tracked and reported on in the following month. Continuous improvement is built into the process.
How UK businesses use SLA reporting.
Insurance Broker, London
An insurance broker needed to demonstrate IT service quality to their FCA compliance team and provide evidence of SLA performance for their PI insurance renewal.
Monthly SLA reports provided the evidence required. PI insurance renewed without issue. FCA compliance review passed with no IT-related findings.
Multi-Site Charity, Birmingham
A charity with 8 sites needed to report IT performance to their board of trustees quarterly and demonstrate value for money on their IT contract.
Quarterly board reports produced from monthly data. Trustees approved a 3-year contract renewal based on demonstrated performance improvements.
Property Management Company, Leeds
A property management company was experiencing high IT ticket volumes but had no data to understand why or where to invest to reduce them.
Trend analysis identified that 40% of tickets were related to a single legacy application. Replacement was prioritised and ticket volumes dropped by 35%.
Ready for IT reporting that proves its value?
Get a fixed-price quote for managed IT service desk with monthly SLA reporting included as standard.