Log it. Track it. Know it is fixed.
Log IT support tickets by email or through our self-service portal. Every ticket is tracked, prioritised by severity, and updated at every stage until fully resolved. No chasing, no guessing.
Ticketing that gives you full visibility.
Every feature is designed to keep your team informed and your IT issues moving toward resolution.
Email to Ticket
Send an email to your dedicated support address and a ticket is automatically created, categorised, and assigned to the right engineer.
Self-Service Portal
Log tickets, check status, and view your full ticket history through a clean web portal. Available 24 hours a day, 7 days a week.
Priority Classification
Every ticket is automatically classified by severity. Critical issues are escalated immediately. Low-priority items are queued and managed efficiently.
Real-Time Updates
You receive email notifications at every stage of your ticket. No need to chase for updates. You always know exactly where your issue stands.
SLA Visibility
Every ticket shows the SLA target and current status. You can see at a glance whether your issue is on track to be resolved within the agreed timeframe.
Ticket History and Audit Trail
Full history of every ticket ever raised, including resolution notes, engineer actions, and time stamps. Useful for audits and recurring issue analysis.
From ticket raised to issue closed.
A structured process that keeps every ticket moving and every stakeholder informed.
Ticket Raised
Your team emails the support address or logs a ticket directly in the portal. Confirmation sent immediately.
Auto-Classification
The system categorises the ticket by type and severity. Critical tickets trigger immediate alerts to engineers.
Assignment
The ticket is assigned to the most appropriate engineer based on skill set and current workload.
Investigation
The engineer investigates the issue and updates the ticket with findings. You are notified of progress.
Resolution
The issue is resolved and the ticket is updated with a full resolution summary. You receive an email confirmation.
Closure and Review
The ticket is closed and added to your monthly report. Recurring issues are flagged for proactive review.
How UK businesses benefit from structured ticketing.
Financial Services Firm, Leeds
A 50-person financial services company had no visibility on IT issues. Staff did not know if their tickets had been received or when they would be resolved.
Moved to IP Four ticket portal. Staff now have full visibility on every ticket. IT satisfaction scores increased from 38 to 87 percent within three months.
Healthcare Provider, Bristol
A healthcare organisation needed a full audit trail of all IT support activity for CQC compliance purposes.
The ticket portal provided a complete, timestamped record of every IT issue and resolution. Compliance audit passed with no findings.
Logistics Company, Coventry
Operations staff needed to log IT issues quickly without interrupting their workflow or waiting on hold.
Email-to-ticket meant staff could report issues in seconds. Average ticket logging time dropped from 8 minutes to under 30 seconds.
Ready for IT support with full visibility?
Get a fixed-price quote for managed IT service desk including email and ticket portal access for your whole team.