When remote is not enough, we come to you.
UK-based engineers available for on-site visits across the country. Hardware failures, infrastructure work, new office setups, and anything that needs hands-on attention. No call-out charges on Professional plans.
On-site support for every physical IT need.
From emergency hardware failures to planned office moves, our engineers handle it all on-site.
Hardware Repair and Replacement
Faulty hardware diagnosed and repaired on-site. Where replacement is needed, we source and install the correct equipment with minimal disruption.
Server and Network Work
Physical server maintenance, network switch configuration, cabling, and rack work that requires hands-on access to your infrastructure.
New Starter Setup
Full workstation setup for new employees. Device configuration, account creation, software installation, and desk setup completed before day one.
Office Moves and Relocations
Full IT support for office moves. We plan, pack, transport, and reinstall your IT infrastructure at the new location with minimal downtime.
UK-Wide Coverage
Engineers available across the UK. Whether you are in London, Manchester, Edinburgh, or Cardiff, we can get an engineer to your site.
No Call-Out Charges
On Professional and Enterprise plans, on-site visits are included in your monthly fee. No surprise invoices for engineer travel or time.
From triage to signed-off resolution.
Every on-site visit is planned, briefed, and documented. No surprises for you or the engineer.
Remote Triage
We attempt to resolve the issue remotely first. If on-site is required, we confirm this with you before booking.
Visit Scheduled
An on-site visit is booked at a time that suits your business. Same-day visits available for P1 issues.
Engineer Briefed
The attending engineer receives a full brief including the issue history, your site details, and any access requirements.
On-Site Work
The engineer arrives, confirms the scope with you, and carries out the required work. You are kept informed throughout.
Sign-Off
Work is completed and signed off with you before the engineer leaves. Nothing is left unresolved.
Visit Report
A written report of the work carried out is emailed to you within 24 hours of the visit.
On-site engineering that has kept UK businesses running.
Law Firm, Birmingham
A server failure at a 40-person law firm meant staff could not access case files. Remote resolution was not possible.
Engineer on-site within 3 hours. Server replaced, data restored from backup, and all staff back online by end of business.
Retail Chain, Manchester
A retail business opening a new branch needed full IT infrastructure installed and configured before the opening date.
IP Four engineers installed network, tills, CCTV, and workstations over two days. Branch opened on schedule with zero IT issues.
Architecture Practice, Edinburgh
An architecture firm relocating offices needed their entire IT setup moved and reinstalled with minimal disruption to project deadlines.
Full IT relocation completed over a weekend. Staff arrived Monday morning to a fully operational IT environment.
Need an engineer at your site?
On-site engineering is included in IP Four Professional and Enterprise plans. Get a quote and find out what is covered at your location.