Full visibility on the IT support you are paying for.
Clear monthly reports covering ticket volumes, response times, SLA performance, security status, and trends. No hiding behind vague summaries. You see exactly what is happening with your IT.
Reports that tell you what you need to know.
Every section of the monthly report is designed to give you actionable insight, not just data for the sake of it.
Ticket Volume Analysis
Monthly breakdown of ticket volumes by category, priority, and department. Identify which areas of your business generate the most IT issues.
SLA Performance Reporting
Clear data on response and resolution times against your agreed SLAs. Every priority level reported separately so you can see exactly where performance stands.
Trend Identification
Month-on-month trend analysis highlights recurring issues, seasonal patterns, and areas where proactive investment could reduce ticket volumes.
Security and Patch Status
Monthly summary of patch compliance across your estate, security alerts raised, and any vulnerabilities identified and remediated.
Renewal and Expiry Alerts
Upcoming software licence renewals, hardware warranty expirations, and contract end dates flagged in your monthly report with recommended actions.
Executive Summary
A plain-English executive summary at the top of every report. Designed for business owners and directors who need the key points without the technical detail.
From data collection to your inbox.
A consistent monthly process that delivers your report by the 5th working day of every month.
Data Collection
Throughout the month, all ticket data, SLA performance, patch status, and security events are automatically collected.
Analysis
Your account manager reviews the data, identifies trends, and flags anything that needs attention or action.
Report Compiled
The report is compiled using your data with an executive summary, detailed metrics, and recommended actions.
Review and Sign-Off
Your account manager reviews the report before sending to ensure accuracy and that all recommendations are relevant.
Report Delivered
The report is emailed to your nominated contacts by the 5th working day of the following month.
Review Meeting
Optional monthly call with your account manager to walk through the report and discuss any actions or concerns.
How monthly reporting has helped UK businesses.
Insurance Broker, London
The managing director had no visibility on IT performance and could not justify the IT budget to the board without supporting data.
Monthly reports provided board-ready data. IT budget approved with confidence. SLA compliance reported at 99.2% over 12 months.
Logistics Company, Nottingham
Recurring printer and connectivity issues were affecting warehouse productivity but no one had identified the pattern.
Monthly trend analysis identified a recurring network issue. Root cause fixed. Printer tickets dropped by 70% the following month.
Education Provider, Leeds
The IT manager needed to demonstrate value to senior leadership and justify headcount for an additional IT resource.
Six months of monthly reports provided the evidence needed. Additional IT resource approved based on documented ticket volumes and trends.
Want to see exactly what your IT support is delivering?
Monthly service reports are included in all IP Four managed IT contracts. Get a quote and see a sample report.