Every ticket tracked. Nothing missed.
Log support requests by email or through our self-service portal. Every ticket is acknowledged instantly, prioritised automatically, and tracked to resolution with full SLA visibility.
A ticketing system built for real businesses.
No complexity, no training required. Your team logs issues the way they prefer and we handle the rest.
Email to Ticket Conversion
Send an email to your dedicated support address and a ticket is automatically created, categorised, and assigned to an engineer.
Self-Service Portal
Log tickets, check status, view history, and communicate with engineers through a clean web portal available 24 hours a day.
Automatic Prioritisation
Tickets are automatically categorised by impact and urgency. Critical issues are flagged immediately and routed to available engineers.
SLA Alerts and Escalations
Automated alerts trigger when tickets approach SLA breach. Escalation paths are pre-defined so nothing is missed.
In-Ticket Communication
All communication about a ticket happens within the ticket thread. No lost emails, no confusion about what was agreed.
Ticket Reporting
Monthly reports show ticket volumes by category, resolution times, SLA performance, and recurring issues to help you plan.
From submission to resolution.
A structured process that keeps your team informed at every stage.
Submit Ticket
Send an email to your support address or log directly in the portal. Takes under 60 seconds.
Auto-Acknowledgement
You receive an instant confirmation with your ticket reference number and expected response time.
Triage and Assignment
The ticket is categorised, prioritised, and assigned to the most appropriate engineer within minutes.
Engineer Works the Ticket
The assigned engineer investigates and updates the ticket with progress. You are notified at each stage.
Resolution and Closure
Once resolved, you receive a summary of what was done and confirmation the ticket is closed.
Satisfaction Check
A brief satisfaction survey is sent after closure. Feedback is reviewed by management monthly.
How structured ticketing has helped UK businesses.
Financial Services Firm, Edinburgh
A 60-person financial advisory firm had no visibility on open IT issues. Staff did not know if their requests had been received.
Ticket portal deployed. Every request acknowledged in under 2 minutes. Staff satisfaction with IT support increased by 40%.
Recruitment Agency, Leeds
The IT team was managing support requests through a shared email inbox with no tracking, leading to missed issues and duplicated effort.
Structured ticketing system replaced the inbox. Zero missed tickets in the first three months. Resolution time halved.
Healthcare Practice, Bristol
Clinical staff needed to log IT issues without interrupting patient care. Phone calls were not practical during consultations.
Email-to-ticket system allowed staff to log issues silently. 87% of tickets resolved without any phone interaction needed.
Stop losing track of IT support requests.
Get a structured ticketing system included in your managed IT contract. Full visibility, full accountability, no extra cost.