One person who knows your business.
A named account manager who understands your business, your team, and your IT environment. Strategic advice, quarterly reviews, and a single point of contact for anything that matters.
More than a contact. A strategic partner.
Your account manager is invested in your business success, not just your ticket queue.
Named Point of Contact
You have one named account manager who knows your business, your team structure, and your IT environment. No explaining your situation from scratch every time.
Quarterly Business Reviews
Structured quarterly reviews covering service performance, upcoming IT needs, budget planning, and alignment with your business direction.
Strategic IT Advice
Your account manager provides proactive advice on technology decisions, vendor selection, and IT investments that align with your business goals.
Renewal and Licence Management
Your account manager tracks all your software licences, hardware warranties, and contract renewals. You are notified well in advance of any expiry.
IT Roadmap Development
Working with you to build a 12-month IT roadmap that aligns technology investment with your business growth plans and budget.
Escalation Management
When issues need senior attention, your account manager escalates internally and keeps you informed. You never have to chase for updates.
Building a relationship that adds real value.
From day one, your account manager is learning your business and planning how to improve your IT.
Account Manager Assigned
Within the first week of onboarding, your named account manager is introduced and a kick-off call is scheduled.
Business Discovery
Your account manager learns your business, your team, your IT environment, and your goals in a structured discovery session.
IT Audit
A full audit of your current IT estate is completed and documented. This becomes the baseline for all future planning.
Roadmap Created
A 12-month IT roadmap is developed based on your business goals, budget, and current IT state.
Ongoing Relationship
Regular check-ins, proactive advice, and immediate availability for any strategic questions or escalations.
Quarterly Reviews
Formal quarterly reviews track progress against the roadmap, review service performance, and plan the next quarter.
How dedicated account management has helped UK businesses.
Professional Services Firm, London
A 70-person consultancy had no visibility on their IT spend and no strategic input from their IT provider. Decisions were reactive.
Account manager delivered a 12-month IT roadmap within 6 weeks. IT budget reduced by 18% through licence consolidation and better vendor terms.
Manufacturing Business, Coventry
The operations director was spending 4 hours a week managing IT suppliers and chasing updates on open issues.
Dedicated account manager took over all supplier management and escalations. Operations director reclaimed 4 hours per week.
Charity Organisation, Cardiff
A growing charity needed IT advice aligned with their limited budget and upcoming office expansion but had no internal IT expertise.
Account manager guided the charity through a cost-effective expansion plan. New office IT deployed on time and 12% under budget.
Ready for an IT partner who knows your business?
A dedicated account manager is included in IP Four Professional and Enterprise plans. Get a quote and meet your future account manager.