No legitimate email should ever disappear without trace.
Quarantine without visibility is a liability. IP Four deploys self-service quarantine portals, daily digest notifications, and full admin visibility so your team always knows what has been held and why.
Quarantine management that gives users and admins full control.
From self-service portals to compliance holds, every aspect of quarantine management is covered so no legitimate email is ever permanently lost.
Self-Service Quarantine Portal
Users access their personal quarantine through a web portal without IT involvement. Review held messages, release legitimate email, and block unwanted senders directly from the interface.
Daily Digest Notifications
Scheduled digest emails notify users of messages held in quarantine. Configurable delivery times to match working patterns. Users can release or delete directly from the digest without logging in.
Admin Quarantine Visibility
IT administrators have full visibility across all user quarantines. Search, review, and release messages on behalf of users. Identify patterns in quarantined content across the organisation.
Retention and Expiry Policies
Quarantine retention periods configured to match your compliance requirements. Messages automatically expired after the retention period. Retention extended for compliance holds where required.
Safe Preview Mode
Quarantined messages previewed in a sandboxed environment. Links and attachments cannot execute during preview. Users can assess whether a message is legitimate without any risk.
Quarantine Analytics
Dashboards showing quarantine volumes, release rates, and false positive trends. Identify which filter rules are generating the most false positives and tune accordingly.
From quarantine chaos to full visibility and control.
Quarantine Requirements Assessment
We review your current quarantine setup, retention requirements, and user experience issues. Identify false positive rates and the volume of IT support tickets generated by quarantine queries.
Portal Configuration
Self-service quarantine portal configured and branded for your organisation. User access provisioned. Admin roles and permissions set. Search and management capabilities configured.
Digest Schedule Setup
Digest notification schedules configured to match your working patterns. Delivery times set per department where needed. Digest format and content configured for clarity and ease of use.
Retention Policy Configuration
Quarantine retention periods set to match your compliance and operational requirements. Auto-expiry rules configured. Compliance hold capabilities enabled where required by regulation.
User Communication and Training
Users notified of quarantine portal access and digest schedule. Brief guidance provided on reviewing and releasing quarantined messages. IT team trained on admin quarantine management.
Ongoing Monitoring and Tuning
Monthly quarantine analytics reviewed. False positive rates tracked and filter rules tuned to reduce unnecessary quarantine. Admin support for complex quarantine queries and compliance holds.
How we have helped UK businesses take control of quarantine.
Client Emails Lost in Quarantine
A Manchester solicitors practice had legitimate client emails disappearing into quarantine without notification. Staff were unaware messages had been held, leading to missed deadlines and client complaints.
Quarantine digest notifications deployed with twice-daily delivery. Self-service portal configured. Zero legitimate client emails missed in the following six months. Client complaint rate dropped to zero.
IT Team Overwhelmed by Quarantine Queries
A Birmingham technology firm had their IT helpdesk receiving 30 to 40 quarantine release requests per week. Staff were unable to access their own quarantine, creating a bottleneck.
Self-service quarantine portal deployed. Users able to manage their own quarantine without IT involvement. Quarantine-related helpdesk tickets reduced by 94%. IT team freed for higher-value work.
Compliance Audit Requiring Quarantine Records
A Leeds financial services firm faced a regulatory audit requiring evidence of email quarantine records and retention policies. Existing quarantine had no retention controls or audit trail.
Quarantine retention policies configured with 90-day retention and compliance hold capability. Audit trail enabled. Regulatory audit passed with full quarantine documentation provided.
Give your team visibility of every email that has been held.
Our free quarantine review identifies how many legitimate emails are being held unnecessarily, how your team is currently managing quarantine, and what a self-service portal would save in IT support time.