When it happens, we are already there.
When something serious happens, our team responds. Containment, investigation, and recovery support available around the clock. No waiting for business hours when your business is under attack.
Full incident lifecycle. Managed by our team.
From the moment you call to the post-incident review, we manage every stage of your incident response so you can focus on your business.
24/7 Incident Response Hotline
Direct access to our incident response team around the clock. When you call, a trained analyst answers. No voicemail, no waiting for business hours.
Rapid Containment
Immediate containment actions to stop the spread of an incident. Compromised systems isolated, malicious activity blocked, and damage limited within minutes of engagement.
Forensic Investigation
Thorough investigation to determine the root cause, attack vector, and full scope of the incident. Evidence preserved in a forensically sound manner.
Recovery and Restoration
Structured recovery process to restore affected systems and services safely. We validate that threats are fully eradicated before systems are returned to production.
Post-Incident Reporting
Comprehensive post-incident report covering the timeline, root cause, impact assessment, and recommendations to prevent recurrence. Suitable for board, insurers, and regulators.
Lessons Learned and Hardening
Post-incident review to identify security gaps and implement hardening measures. We help you emerge from an incident stronger than before.
From first call to full recovery. A proven process.
Our incident response methodology follows a structured six-stage process to contain, investigate, and recover from security incidents.
Initial Triage
You contact our incident response team. We assess the situation, confirm the nature of the incident, and activate the appropriate response team immediately.
Containment
Immediate containment actions executed to stop the spread. Affected systems isolated, malicious activity blocked, and further damage prevented.
Investigation
Forensic investigation to determine root cause, attack vector, and full scope. Evidence collected and preserved in a forensically sound manner.
Eradication
All traces of the threat removed from your environment. Malware eliminated, compromised credentials reset, and attack vectors closed.
Recovery
Affected systems and services restored safely. We validate that the environment is clean before returning systems to production.
Post-Incident Review
Comprehensive report delivered covering the full incident timeline, root cause, and recommendations. Hardening measures implemented to prevent recurrence.
Responding to real incidents for UK businesses.
Ransomware Attack
A UK professional services firm suffered a ransomware attack on a Friday evening, encrypting 60% of their file servers before detection.
Incident response team engaged within 30 minutes. Ransomware contained. Systems recovered from backup within 18 hours. No ransom paid.
Business Email Compromise
A UK manufacturer discovered that a finance team email account had been compromised and used to redirect a supplier payment.
Account secured within 2 hours. Full investigation completed. Payment partially recovered. Controls implemented to prevent recurrence.
Data Breach
A UK healthcare provider discovered that patient data had been accessed by an unauthorised third party through a misconfigured cloud storage bucket.
Breach contained and misconfiguration remediated within 4 hours. ICO notification supported. Full forensic report provided within 72 hours.
Do not wait until an incident to have a plan.
Talk to our team about an incident response retainer. Having us on standby before an incident means faster response, lower costs, and better outcomes.