Your phone system stays up even when your internet goes down.
Built-in redundancy and automatic failover mean your business stays reachable no matter what. Calls route to mobiles in seconds if your internet fails. 99.99% uptime SLA on all hosted platforms.
99.99%
uptime SLA on all hosted VoIP platforms
Seconds
failover activation time when primary connection fails
Zero
calls missed during failover when configured correctly
UK-wide
geo-redundant platform across multiple UK data centres
Resilience built in from the ground up.
Automatic Failover to Mobile
If your internet connection fails, incoming calls automatically route to mobile numbers. Callers reach someone without knowing anything has changed. Failover activates in seconds with no manual intervention.
Geo-Redundant Platform
VoIP platform hosted across multiple UK data centres. If one data centre has an issue, calls automatically route through another. No single point of failure in the platform infrastructure.
Dual Internet Connectivity
Secondary internet connection configured as automatic failover for your VoIP traffic. When your primary connection fails, VoIP calls switch to the secondary connection without dropping. Transparent to callers and staff.
Business Continuity Call Routing
Pre-configured business continuity routing activated with a single click or automatically. Calls routed to home workers, mobiles, or a temporary office. Your business number keeps working regardless of what happens at your main site.
SLA-Backed Uptime Guarantee
99.99% uptime SLA on all hosted VoIP platforms. Service credits if the SLA is breached. Uptime reported monthly so you can see exactly how the platform has performed.
Disaster Recovery Testing
Annual failover testing to verify your resilience configuration works as expected. Test results documented. Any issues identified and resolved before a real incident occurs. Confidence that your failover will work when needed.
From assessment to tested resilience in days.
Resilience Requirements Assessment
We assess your resilience requirements. How long can your business operate without phones? What are the financial and reputational consequences of downtime? Requirements documented before design begins.
Resilience Architecture Design
Resilience architecture designed to meet your requirements. Failover routing, secondary connectivity, and business continuity call routing all designed and documented. Approved before configuration begins.
Platform Configuration
Failover routing configured on the VoIP platform. Secondary connectivity set up and tested. Business continuity routing pre-configured and ready to activate. All settings documented.
Failover Testing
Failover tested end to end before go-live. Internet connection simulated as failed. Calls verified to route correctly to failover destinations. Staff notified of how failover works and what to expect.
Go-Live and Monitoring
Resilience configuration goes live alongside the main VoIP deployment. Platform uptime monitored 24/7. Alerts configured for any connectivity or platform issues. Incidents responded to immediately.
Annual DR Testing
Annual disaster recovery test scheduled and executed. Failover routing tested under controlled conditions. Results documented and reported. Any changes to your business reflected in updated failover configuration.
VoIP resilience deployed across the UK.
Challenge: A Brighton estate agency lost their internet connection for four hours during a busy Saturday. Their VoIP phones went dead and they missed multiple calls from potential buyers and vendors.
Outcome: Dual internet connectivity and automatic mobile failover deployed. Next internet outage lasted three hours. Zero calls missed. Callers reached staff on mobile numbers automatically. No revenue impact.
Challenge: A Coventry manufacturer needed to demonstrate business continuity capability to a major customer as part of a supplier audit. Their existing phone system had no failover capability.
Outcome: VoIP with geo-redundant platform and automatic failover deployed. Business continuity documentation provided. Supplier audit passed. Customer contract retained.
Challenge: A Newcastle law firm had experienced two phone system outages in 12 months due to hardware failures on their on-premise PBX. Each outage lasted several hours and affected client relationships.
Outcome: Cloud VoIP with geo-redundant platform deployed. On-premise PBX decommissioned. Zero outages in 18 months since migration. 99.99% uptime SLA in place. Client relationships protected.
Ready to make your phone system truly resilient?
We will assess your current resilience posture and show you exactly what failover would look like for your business. Free assessment, no obligation.