Know who is available before you call.
Real-time presence indicators show your team who is available, in a meeting, or away. Reduce unnecessary interruptions and help your team reach the right person first time. UK-wide deployment by IP Four.
55%
reduction in unnecessary interruptions after presence deployment
40%
reduction in call queue times with presence-based routing
Real-time
presence updates from calendar and active call status
UK-wide
deployment capability across all regions
Real-time visibility of your team's availability.
Real-Time Presence Indicators
Live status indicators showing whether each team member is available, busy, in a meeting, on a call, or away. Updated automatically based on calendar events and active calls. No manual status updates required.
Calendar Integration
Presence status automatically updated from your calendar. When a meeting starts, status changes to busy. When it ends, status returns to available. Staff do not need to remember to update their status manually.
Do Not Disturb Mode
Staff can set do not disturb when they need focused work time. Calls automatically diverted to voicemail or a colleague. Messages held until do not disturb is cleared. Visible to the whole team.
Custom Status Messages
Staff can set custom status messages to give colleagues more context. Working from home, on client site, back at 2pm. Short messages that help the team know when and how to reach each person.
Team Presence Views
View the availability of an entire team or department at a glance. Managers can see who is available, who is on a call, and who is away without interrupting anyone. Useful for contact centre and service desk environments.
Presence-Based Call Routing
Call routing rules that respond to presence status. Calls to a busy user automatically routed to the next available team member. Reduces missed calls and improves first-call resolution rates.
Presence configured and live in days, not weeks.
Workflow Review
We review how your team currently communicates and where interruptions and missed contacts are causing problems. Presence configuration designed around your actual workflows.
Calendar Integration Setup
Presence platform connected to your calendar system. Automatic status updates configured and tested. Custom status options defined to match your team's working patterns.
Call Routing Configuration
Presence-based call routing rules configured. Calls to unavailable users routed correctly. Overflow and escalation rules set up to match your team structure.
Team View Configuration
Team presence views configured for managers and supervisors. Department and team groupings set up. Reporting dashboards configured to show availability trends.
User Training
Staff trained on presence features before go-live. Focus on how to use status effectively to reduce interruptions and improve team communication. Quick reference guides provided.
Ongoing Optimisation
UK-based support for any presence or routing issues. Routing rules updated as your team structure changes. Monthly reporting on availability patterns and missed contact rates.
Presence deployed across the UK.
Challenge: An Edinburgh financial services firm had advisers constantly interrupting each other with calls and messages, not knowing whether colleagues were with clients or available to talk.
Outcome: Presence with calendar integration deployed. Advisers can see at a glance who is with a client and who is available. Unnecessary interruptions reduced by 55%. Client meeting quality improved significantly.
Challenge: A Cardiff IT service desk was struggling with call distribution. Calls were landing on agents who were already on calls, causing queues to build up and customers to wait unnecessarily.
Outcome: Presence-based call routing deployed. Calls automatically routed to available agents. Queue times reduced by 40%. First-call resolution improved as calls reached the right person first time.
Challenge: A Nottingham professional services firm had staff working across multiple offices and from home. Colleagues had no way of knowing whether someone was in the office, working remotely, or unavailable.
Outcome: Presence with custom status messages deployed. Staff set location and availability status each morning. Team can see who is where and when they are available. Unnecessary calls and messages reduced significantly.
Ready to give your team real-time presence visibility?
We will review your team's communication workflows and show you how presence and availability features would reduce interruptions and improve collaboration. Free assessment, no obligation.