Understand how your team actually communicates.
Usage dashboards, call analytics, and meeting reports that show you exactly how your team is communicating. Identify patterns, improve adoption, and make data-driven decisions. UK-wide deployment by IP Four.
28%
improvement in answer rates after data-driven staffing decisions
87%
platform utilisation achieved after targeted adoption reporting
Real-time
dashboards for operational teams and supervisors
UK-wide
deployment capability across all regions
Data that helps you improve how your team communicates.
Call Volume Dashboards
Real-time and historical dashboards showing inbound and outbound call volumes by user, team, and time period. Identify peak call times, busiest users, and call distribution patterns across your organisation.
Message Activity Reports
Usage reports showing messaging activity across teams and channels. Identify which teams are collaborating most actively, which channels are underused, and where communication bottlenecks are occurring.
Meeting Attendance Analytics
Reports on meeting frequency, attendance rates, and duration. Identify teams that are over-meeting or under-collaborating. Meeting quality scores available on platforms that support participant feedback.
User Adoption Reporting
Track how quickly your team is adopting the unified comms platform. Identify users who are not engaging with key features. Target training and support at the users who need it most.
SLA and Response Time Reporting
For customer-facing teams, reports on call answer rates, average response times, and missed contact rates. Identify where service levels are not being met and take action before customers notice.
Custom Report Builder
Build custom reports combining any available data points. Schedule reports to be delivered by email to managers and stakeholders. Export to CSV or Excel for further analysis in your business intelligence tools.
From requirements to live dashboards in one week.
Reporting Requirements Review
We review what you need to measure and why. Identify the KPIs that matter to your business and the reports that managers and stakeholders need to see regularly.
Dashboard Configuration
Dashboards configured to show the metrics that matter most to your business. Real-time views for operational teams and summary views for management. Role-based access so each person sees relevant data.
Scheduled Report Setup
Regular reports scheduled and configured for delivery to the right people at the right time. Daily operational reports, weekly management summaries, and monthly board-level overviews all set up.
Custom Report Development
Any custom reports not available out of the box developed and configured. Data exports set up for integration with your existing business intelligence or reporting tools.
Training for Report Users
Managers and administrators trained on how to use the reporting tools. How to build custom reports, interpret dashboards, and act on the data they are seeing.
Ongoing Reporting Support
UK-based support for any reporting queries. New reports added as your requirements evolve. Annual review of your reporting configuration to ensure it still meets your business needs.
Comms analytics deployed across the UK.
Challenge: A Leeds contact centre had no visibility of call volumes, answer rates, or agent performance. Managers were making staffing decisions based on gut feel rather than data. Service levels were inconsistent.
Outcome: Real-time call volume dashboards deployed for supervisors. Agent performance reports scheduled daily. Staffing decisions now data-driven. Answer rates improved by 28% within the first month. Customer satisfaction scores increased.
Challenge: A Bristol professional services firm had invested in a unified comms platform but had no way of knowing whether staff were actually using it. Adoption was suspected to be low but there was no data to confirm.
Outcome: User adoption reporting deployed. 35% of staff were found to be using only basic features. Targeted training delivered to low-adoption users. Platform utilisation increased to 87% within six weeks. ROI on the platform investment confirmed.
Challenge: A Birmingham retail chain needed to understand communication patterns between head office and store managers. They suspected important messages were being missed but had no data to identify where the problem was.
Outcome: Message activity and response time reports deployed. Three stores identified as having significantly slower response times. Investigation revealed staffing issues at those locations. Problem resolved and communication response times normalised.
Ready to understand how your team communicates?
We will show you what analytics and reporting your unified comms platform can provide and how to use that data to improve team performance. Free assessment, no obligation.