No confusion about who does what when it matters most.
Clear RACI matrix for every recovery scenario. Staff know exactly what they are responsible for before, during, and after a disaster. Incident commander, technical teams, and communication roles all defined and trained.
RACI
matrix covering every recovery task and decision point
100%
of critical roles have a named deputy for out-of-hours coverage
Annual
review cycle aligned to organisational and infrastructure changes
ISO 27001
aligned role documentation for Annex A.17 compliance
DR roles and responsibilities capabilities.
RACI Matrix Development
Responsible, Accountable, Consulted, and Informed defined for every recovery task and decision. No ambiguity about who does what when an incident occurs.
Incident Commander Role
Incident commander role defined with clear authority to make recovery decisions. Deputy nominated in case the primary commander is unavailable during an incident.
Technical Recovery Team
Technical roles defined for each recovery workstream. Server recovery, network recovery, and application recovery each have a named owner and a named deputy.
Communication Coordinator
Dedicated communication role defined to manage internal updates, supplier liaison, and customer communication during an incident. Prevents technical staff being distracted by communication demands.
Executive Escalation Path
Clear escalation path to executive leadership. Decision thresholds defined so technical staff know when to escalate and executives know what decisions they need to make.
Staff Training and Awareness
All staff with DR responsibilities trained on their role. Training documented and refreshed annually. New starters with DR responsibilities briefed as part of onboarding.
From stakeholder mapping to trained and ready teams.
Stakeholder Mapping
All stakeholders with a role in disaster recovery identified. Technical staff, management, suppliers, and external contacts all included in the initial mapping exercise.
Role Definition
Each role defined with specific responsibilities, authority levels, and decision thresholds. Roles written in plain English so staff understand what is expected of them.
RACI Matrix Production
RACI matrix produced covering every recovery task. Matrix reviewed with role holders to confirm accuracy and resolve any overlaps or gaps in ownership.
Deputy Nomination
Deputy nominated for every critical role. Availability matrix produced to ensure coverage during holidays, illness, and out-of-hours incidents.
Staff Briefing
All staff with DR responsibilities briefed on their role. Questions answered and any concerns about capability or resource addressed before the plan is finalised.
Annual Review
Roles and responsibilities reviewed annually and after any organisational change. Leavers removed, new staff added, and role definitions updated to reflect current responsibilities.
DR governance delivered across the UK.
Challenge: A Newcastle professional services firm experienced a ransomware incident. Recovery took three days longer than necessary because no one knew who was responsible for making key decisions during the incident.
Outcome: RACI matrix produced and incident commander role established. Subsequent tabletop exercise demonstrated clear decision-making throughout the simulated incident.
Challenge: A Bristol technology company needed to demonstrate clear DR roles and responsibilities to an enterprise client as part of a supplier due diligence process.
Outcome: RACI matrix and role documentation produced. Enterprise client satisfied with governance structure. Contract awarded and extended for two years.
Challenge: A Liverpool healthcare provider needed documented DR roles and responsibilities to satisfy NHS Digital data security requirements and their ISO 27001 audit.
Outcome: Full RACI matrix produced, staff briefed, and training documented. ISO 27001 audit passed with no non-conformities against DR governance controls.
Clear DR ownership so your team acts decisively under pressure.
We map your stakeholders, define every role, produce a RACI matrix, and brief your team. Documentation formatted for ISO 27001, cyber insurance, and enterprise due diligence. Free scoping call, no obligation.