One file. One folder. Recovered in minutes.
Recover individual files, folders, or entire systems from any backup point. Self-service portal lets users restore their own files without waiting for IT support.
Any point
in time recovery within your retention window
Self-service
portal for users to recover their own files
Minutes
to recover individual files without IT support
UK-wide
coverage for businesses across England, Scotland, and Wales
Granular file recovery capabilities.
File and Folder Level Recovery
Recover individual files or entire folders from any backup point without restoring the whole system. Targeted recovery gets users back to work in minutes, not hours.
Self-Service Recovery Portal
Users can browse their own backup history and restore files without raising a support ticket. Reduces helpdesk load and gets users back to work faster.
Point-in-Time Recovery
Recover files from any point in your retention window. Useful for ransomware events, accidental overwrites, and situations where you need a file from a specific date.
Version Comparison
Browse multiple versions of the same file before deciding which to restore. Preview file metadata including size, modification date, and backup timestamp.
Bare Metal and Full System Recovery
When individual file recovery is not enough, full system recovery restores everything from a single backup point. Same interface, same portal, different scope.
Alternate Location Restore
Restore files to a different device, a network share, or a cloud-hosted location. Useful when the original device is unavailable or under investigation.
From portal setup to self-service recovery.
Recovery Portal Setup
Self-service recovery portal configured for your organisation. User access controls set so staff can only see and restore their own files, not other users data.
Retention Policy Configuration
Retention periods configured to match your recovery requirements. Longer retention means more recovery points available. Policies set per device type or data classification.
User Training
Brief training provided so staff know how to use the self-service portal. Most users can recover their own files within 5 minutes of first use.
IT Admin Recovery Training
IT administrators trained on full system recovery, alternate location restores, and cross-device recovery. Documented runbooks provided for common recovery scenarios.
Recovery Test
File-level and full-system recovery tested from live backup data. Recovery times documented and compared against agreed objectives.
Ongoing Support
IP Four available to assist with complex recovery scenarios. Monthly reports confirm backup health and recovery point availability across all protected devices.
File recovery results across the UK.
Challenge: A London marketing agency had a designer accidentally delete a folder containing 6 months of client assets. The folder had been deleted 3 days earlier and was no longer in the Recycle Bin.
Outcome: All files recovered from cloud backup using point-in-time recovery from 4 days prior. Full folder structure and file permissions restored. No client impact, no project delay.
Challenge: A Cardiff solicitors practice had a ransomware attack encrypt their file server. They needed to recover specific client matter files from before the encryption event, not a full server restore.
Outcome: Granular file recovery used to restore 847 specific client matter files from a clean backup point 48 hours before the attack. Selective recovery completed in 3 hours.
Challenge: An Edinburgh accountancy firm wanted to reduce helpdesk tickets for file recovery. Staff were raising 15 to 20 tickets per month for accidentally deleted or overwritten files.
Outcome: Self-service recovery portal deployed. Staff trained to recover their own files. File recovery helpdesk tickets reduced by 90% within the first month.
Give your team self-service file recovery from any backup point.
We set up granular file recovery with a self-service portal, configure retention periods, and train your team to recover their own files. Free scoping, no obligation.