Know what to say before the crisis starts.
Pre-written communication templates for staff, clients, and suppliers. A tested notification cascade so everyone is contacted in the right order. No confusion, no conflicting messages, no reputational damage.
68%
of businesses cite poor communication as the biggest failure during a disruption
2 hrs
target time to notify all stakeholders using a tested communication cascade
100%
of templates approved by client leadership before finalisation
GDPR
compliant contact management and communication procedures
Communication plans ready before you need them.
Staff Notification Cascade
A defined notification cascade so every member of staff is contacted in the right order by the right person. No one is missed and no one receives conflicting information during a disruption.
Pre-Written Communication Templates
Approved communication templates for every scenario. Staff updates, client notifications, supplier alerts, and regulatory communications drafted in advance and ready to send.
Client Communication Plans
Client-facing communications drafted for common disruption scenarios. Tone, content, and timing agreed in advance so client relationships are protected when things go wrong.
Supplier and Partner Notifications
Supplier contact lists maintained and notification procedures documented. Critical supplier dependencies identified so the right people are contacted immediately when a disruption occurs.
Regulatory and Media Protocols
Protocols for regulatory notifications and media enquiries. Who is authorised to speak, what can be said, and what must be escalated. Protects your business from reputational and regulatory risk.
Out-of-Hours Contact Procedures
Communication procedures that work outside business hours. Personal contact numbers, escalation paths, and decision-making authority defined for evenings, weekends, and bank holidays.
From stakeholder mapping to tested cascade.
Stakeholder Mapping
We identify every stakeholder group that needs to be communicated with during a disruption. Staff, clients, suppliers, regulators, and media. Priority order and communication channels agreed.
Scenario-Based Template Development
Communication templates drafted for each major disruption scenario. Content, tone, and timing agreed with your leadership team before any crisis occurs.
Notification Cascade Design
Staff notification cascade designed and documented. Who calls whom, in what order, using what contact details. Deputies identified for every role in the cascade.
Contact List Compilation
Complete contact lists compiled for staff, clients, suppliers, and regulators. Stored in a format accessible during an IT outage. Reviewed and updated quarterly.
Leadership Review and Approval
All communication templates reviewed and approved by your leadership team. Tone and content signed off before finalisation. No surprises during a real incident.
Testing and Rehearsal
Communication cascade tested through tabletop exercises. Staff familiar with their role in the cascade before a real incident occurs. Gaps identified and resolved.
Communication planning delivered across the UK.
Challenge: A Bristol retailer experienced a ransomware attack on a Friday afternoon. They had no communication plan and spent the weekend sending inconsistent messages to staff and clients, damaging trust.
Outcome: Communication plan produced as part of their BCP. When a subsequent IT incident occurred, consistent communications went out within two hours. No client complaints received.
Challenge: An Edinburgh consultancy needed to demonstrate crisis communication capability to a major financial services client as part of supplier due diligence.
Outcome: Communication plan documented and tested. Due diligence passed. Contract retained and extended. Client cited communication planning as a key differentiator.
Challenge: A Coventry manufacturer had a key production site become inaccessible due to a gas leak. They had no documented process for notifying staff, clients, or their supply chain.
Outcome: Communication plan activated from their BCP. All staff notified within 45 minutes. Key clients contacted before they noticed any service impact. Supply chain managed proactively.
Communication plans that protect your reputation.
We map your stakeholders, draft approved templates, and build a tested notification cascade. Free scoping call, no obligation.